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CEO's Blog
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Converting Irate Callers into Admirers 80% callers to a Call Center are irate. The other 20% call to seek information and can be considered not-irate. The challenge here is to convert the 80% irate callers into admirers (repeat buyers, loyal-happy customer) who will admire you-the support agent, your company and its products / services. In more than 60% of the cases, you will observe, the problem does not even exist. Continue Reading... |
